Frequently Asked Questions

Activated Charcoal

• When is Activated Charcoal recommended over a pre/probiotic such as BioPro?

  If your horse has suddenly got very loose poos, perhaps due to excess grass, then we would recommend feeding a course of Charcoal. After this, BioPro will help to support the digestive system. For general support of the gastrointestinal tract we would advise either YeaSacc or BioPro.

• Why shouldn’t I feed this continuously?
  Activated Charcoal is the carbon left after burning coconut husks. This carbon residue is treated to remove impurities and to increase the absorption quality of the charcoal (activation process). Charcoal is not digested by the horse, but is inert, passing through the gastrointestinal tract and absorbing toxins. Activated Charcoal may bind to other nutrients within the digestive system, and so it is not recommended to feed on a consecutive basis.

Biotin

• Can I feed twice the recommended amount- I want my horse to get 30mg of Biotin per day?

  Yes, you can feed this supplement at a rate of 2x 5 ml scoops per day if required.

• How much Biotin does this provide per Scoop

  Each 5ml scoop of Feedmark’s Biotin provides 15mg of Biotin

• Is this supplement as effective as Hardy Hoof?
  No, Biotin is a cost-effective way to support hoof growth, but if your horse’s hooves are in poor condition then we would recommend Hardy Hoof.

Brewers Yeast

• Is Brewer’s Yeast good for the tummy?

  Brewer’s Yeast is a prebiotic, so helps to feed the good bacteria in the digestive tract and provide a healthy hind gut environment.

• What is in Brewer’s Yeast- why should I feed this?
  Brewer’s Yeast is high in protein, and is a natural way to provide amino acids and B-vitamins to your horse’s diet. Therefore, it can be a good supplement for poor-doers, and those wanting to build muscle. Some people think that Brewer’s Yeast has a calming effect on their horses.

B-Vitamin Complex

• Is this better than Brewer’s Yeast?

  B-Vitamin Complex provides set levels of B-vitamins, in higher quantities than our recommended serving of Brewer’s Yeast, so if your only aim is to feed B-vitamins this would be the better product.

• When should I feed this?
  If your horse needs a bit of extra support, e.g. they have a liver-friendly diet, or is in very hard work it is advisable to feed this. There is evidence that Vitamin B-Complex deficiency can affect energy levels and appetite.

Glucosamine HCL

• I thought Glucosamine was made from animal by-products- how is this vegetarian?

  This Glucosamine HCl supplement is produced via the fermenting of maize/corn by aspergillus niger.

• My friend feeds 95% pure Glucosamine- how pure is this supplement ?
  Our Glucosamine HCL is tested to be at least 98% pure.

Limestone Flour

• How much Calcium is in Limestone flour?

  Approximately 40% of Limestone Flour is Calcium.

• My friend says I should feed Calcium Carbonate, not Limestone Flour, what do you think?
  Limestone Flour is another name for Calcium Carbonate!

Linseed

• How much oil is in Micronised Linseed?

  Micronized linseed contains on average 35% oil.

• Is there a difference between Linseed and Flaxseed?
  No, they are different names for the same crop!
• Why feed Micronized Linseed over Linseed Oil?
  Micronised linseed is really easy to feed, and has the benefit of quality protein, ideal for helping to build muscle.

Magnesium

• What sort of Magnesium is this?
  This is Magnesium Oxide, which contains approximately 56% Magnesium.

MSM

• What does MSM stand for?
  MSM stands for Methylsulphonylmethane.
• Why would I feed MSM on its own rather than a comprehensive joint supplement?
  You can feed MSM to help with various issues, such as supporting the respiratory tract, encouraging g healthy hoof growth, and to aid tendon strength. If you are looking at feeding MSM for joint support we would recommend that you look at one of our main range joint supplements, such as Flexmaine 10:10 or ExtraFlex HA with Rosehips.

Omega Oil

• What is the omega 3:6 ratio of Omega Oil?
  The omega 3:6 ratio is approximately 3:1.

Psyllium Husks

• I feed soaked feed- what can I do?

  If you cannot feed in a dry feed then they should layer the feed so the Psyllium husks are next to layers of dry feed (see below), or you could addit to a small amount of soaked sugar beet with the excess water removed.

• Why do these need to be fed dry?
  As a soluble fibre source Psyllium forms a gel-like substance when exposed to water. The water absorbing properties of Psyllium enable it to act as a hydroscopic sponge, surrounding and removing unwanted foreign material (sand, toxins and indigestible roughage) from the folds and bends of the digestive tract.

SuperSaver 14

• Why would I feed this instead of Benevit Advance?
  Benevit is the more comprehensive vitamin and mineral supplement, containing 25 vitamins and minerals compared to Super Saver 14. However, Super Saver14 is iron-free, so is a good choice for owners wanting lower levels of iron in their horse’s diet.

Yeasacc1026

• When would I feed this instead of BioPro?
  YeaSacc is a probiotic, a live culture which adds to the good bacteria in the hind gut. It is suitable for all horses, but for those with specific digestive issues it is advisable to feed BioPro, a pre-and probiotic. YeaSacc is a good value option to offer digestive support for older horses, horses needing to gain condition, and horses going through management changes.

Bespoke

• How do I buy Bespoke All-In-One™?

  Click here and complete the details of the horse you wish to create a Bespoke All-In-One™ for using our ten easy steps to bespoke nutrition. Then select which Main Range products you wish to include. If you select two or more options, the more cost effective it becomes as a discount is applied for every additional option you choose – learn more about discounts below • 1 option - 0% discount • 2 options - 20% discount • 3 options - 25% discount • 4 options - 30% discount • 5 options - 35% discount • 6 options - 40% discount • 7 options - 45% discount

• How do I return my Bespoke All-In-One™?

  Unfortunately, as your supplement is completely bespoke to your horse we are unable to issue a refund if you change your mind about the product.

• How will I receive my Bespoke All-In-One™?

  Your Bespoke All-In-One™ will be delivered for free on your chosen delivery date! It will be delivered in a recyclable tub with your horse’s name and photo on the label and will detail the nutritional options. An Ingredients list will be emailed to you, ingredients can also be found by scanning the QR code on the back label using the camera on any smart phone. All subsequent bags will be delivered in a paper refill bag.

• I have changed my mind, can I cancel my order?

  As long as your order has not yet been dispatched, you can cancel your order by calling us on 0800 585525. Once the order has been dispatched, we are unable to accept cancellations and the order must be treated as a return. We do not recommend cancelling orders via email, as these may not be seen before your order is dispatched.

• What if I want to change or stop my Bespoke All-In-One™ being delivered?

  If your horse’s needs change you can reformulate your supplement and change your chosen options up to three days before your next delivery by logging in, Accessing your Bespoke All-In-One™ supplement from the home page and hitting ‘amend’ and choosing ‘Formulation Options’. You can also pause or cancel your horse’s Bespoke All-In-One up to three days before your next delivery. You are unable to make any amends once your Bespoke All-In-One has entered the mixing stage.

• What is Bespoke All-In-One™?

  Bespoke All-In-One™ is the first all-in-one, truly bespoke horse supplement customised to meet the individual needs of your horse.
  
  Bespoke All-In-One™ is a scientifically proven, easy, enjoyable and cost-effective way to supplement your horse’s feed.
  
  To create your customised formulation, complete some simple questions about your horse and select up to 7 products or Meadowblend Herbs to be included. We will then calculate the individual ingredient quota specifically for your horse and mix your supplement.
  
  Your tailor-made Bespoke All-In-One™ is delivered for free within 5-7 working days, in personalised packaging displaying your horse’s name and photo, making it easy to identify even in the busiest feed room.
  
  As your horse’s work levels and nutritional needs change, you can simply update their details and change your options to ensure you are always providing the correct supplement support for their individual needs all year round.
  
  There’s also no need to worry about palatability, as there is a money back guarantee if your horse is a fussy feeder.

• What should I do if my horse doesn’t eat it?
  When feeding your horse a new supplement we always advise to introduce it very slowly. You might need to add as little as a pinch at a time and splitting it between different feeds is a good idea if you can. If you are still experiencing issues, please contact us on 0800 585 525 or email [email protected]
• Why should I feed my horse Bespoke All-In-One™?

  Where do we start?
  Bespoke All-In-One™ has numerous benefits for you and your horse, being:
  Individually formulated Mixed for your horse based on their body weight and dietary requirements, Bespoke All-In-One™ ensures your horse receives the exact nutrition it needs!
  More cost effective With Bespoke All-In-One™ there is no longer the need to buy multiple supplements. The cost of Bespoke All-In-One™ is calculated on the options you choose and your horse’s bodyweight, and it provides a monthly supply of all the supplements your horse needs.
  Quality assured Feedmark follow stringent production procedures and are approved under the BETA NOPS and UFAS schemes, meaning we follow strict processes to ensure your Bespoke All-In-One™ is produced to a high quality and adheres to Clean Sport. We also monitor for naturally occurring prohibited substances as required under the rules of racing and affiliated competitions, making Bespoke All-In-One™ suitable for competing horses.
  Easy to feed With just one supplement per horse, Bespoke All-In-One™ makes feeding time easy. We do the calculations to give you an easy scoop feeding rate, plus your Bespoke All-In-One™ Tub displays your horse’s name and photo making it a breeze to find in the feed room.
  Free Delivery Your Bespoke All-In-One™ will be mixed and dispatched within 3-5 working days via Parcelforce. If you are on Subscription we will automatically charge your chosen method of payment and send your next delivery, so you never run out.
  Refill Bags All subsequent orders will be delivered in a refill bag which can be decanted into your tub. If you need a new tub, simply send us an email or ring us before your next order!
  Amendable at any time If your horse’s needs change, you can amend the nutritional options included by reformulating your supplement. Plus, you can amend, pause or cancel your subscription at any time.

Activet

• How quickly will I see a difference?

  This will differ depending on your horse. Supplements can take different amounts of time to have effect on different horses, with some horses seeing benefits very quickly. We always suggest that you feed a supplement for at least 4 weeks at the recommended serving rate for your horse’s weight to see how they respond.

• Is ActiVet only for older horses?

  While ActiVet can be really helpful for keeping older horses mobile and sound, horses and ponies of any age needing joint and muscle support can use this supplement.

• Should ActiVet be fed on a daily basis , or can I just feed it when my horse is being worked hard that day?
  ActiVet needs to be fed daily in order to be beneficial for joints and muscles- it can’t be fed as and when.
• What is the difference between ExtraFlex HA with Rosehips and ActiVet?
  If you are looking purely for a joint supplement then ExtraFlex HA with Rosehips is the better supplement to go for, as it contains more joint health ingredients, and if fed at the optimum feeding rate it contains a little more Glucosamine and MSM than ActiVet. However, if your horse is a little tired and stiff and you are unsure of the cause, ActiVet is a great option as it supports joints but also muscles, which are often responsible for restricted movement. Additionally, it contains Boswellia, a soothing herb that supports the body’s natural response to injury.

Barefoot Formula

• How long will it take to see a difference?

  Nutritional support can only help with any new hoof growth, not repair the existing hoof wall. Hooves usually grow at a rate of 6-10mm per month, although this does vary, and so it will usually take 8-12 months for the hoof wall to grow down from the coronet band to where the toe touches the floor. As such, we recommend feeding Hardy Hoof for at least this length of time.

• What’s the differences between this and Hardy Hoof?
  Barefoot formula is a combination of natural ingredients that contain compounds that support hoof health. It is a good supplement for people that do not want to feed synthetic ingredients. Due to natural variation, the vitamin and mineral content of Barefoot may differ from season to season, whereas Hardy Hoof is made using synthetic vitamins, minerals and amino acids, so will always have the same content.

Benevit Advance

• I feed hard feed with added vitamins and minerals at half the manufacturers recommended rate- should I feed Benevit too?
  In this situation, we would recommend that you feed half the recommended amount of Benevit alongside the horse’s current diet.
• My horse eats soil, would this supplement help?
  Eating soil is usually indicative of a deficiency in the diet, often sodium or other minerals, but may also be to introduce micro-flora into the gut, or due to boredom or habit. If your horse is eating dirt, supply them with a free-access salt lick, ensure that they are receiving adequate vitamins and minerals by feeding a vitamin and mineral supplement such as Benevit Advance.
• My horse is a very good doer – can he still have Benevit?
  "If your horse is a good doer and on restricted diet with little hard feed then feeding Benevit would be recommended as they may be deficient in certain vitamins and minerals.
• What’s the difference between the Benevit Advance and the Original Balancer?
  The vitamin and mineral content of Benevit Advance and Feedmark’s Original Balancer is the same, however the Original Balancer also contains a live probiotic yeast, and ingredients which contain amino acids to help build up muscle. As a general rule Benevit is the best supplement for good doers or horses that have no other issues, while we recommend the Original Balancer for older horses, horses needing to gain condition or horses needing digestive support.

BioPro

• Can you feed this long term?

  BioPro can be fed long term for optimum digestive health, or may be fed for a month to support the hind gut through periods of stress, for example, moving yards, change of routine, medication or worming.

• My horse eats his poo would this help?
  Eating poo, or ‘Coprophagy’ is common among horses and many other animals. This is not considered an abnormal behaviour, and is common in foals. It is thought that horses eat poo to help to populate their hind gut with beneficial bacteria. Feeding a pre and probiotic, such as BioPro, can help with this behaviour by ensuring a healthy population of bacteria in the hind gut.
• My horse struggles with weight gain, would this help?
  By helping to keep the hind gut healthy you will help your horse to best utilise the food you are feeding them, so BioPro can aid weight gain alongside the correct diet.
• My pony has really loose poo, could this help him?
  Helping to keep the bacterial population in the hind gut healthy can really help horses with loose or runny poo so BioPro would be the ideal supplement to feed your pony.

Clarity

• My horse head shakes and rubs his nose on his leg while hacking especially in the summer months, could this help him?
  These actions are commonly due to irritation by pollen particles. Clarity helps to expel these foreign particles and can help to soothe the respiratory tract, so if your horse is sensitive to pollen we definitely recommend trying Clarity to see if it helps.
• My horse is sensitive to dust- what can I do to help him?
  If your horse has problems with a dusty environment there are several management techniques that can help. Try to keep the horse out as much as possible, and ensure that stables are well-ventilated. Use dust-reduced bedding such as dust extracted shavings or pellets, and feed steamed hay, soaked hay or haylage to reduce the dust in the stable environment. In addition to this, feeding Clarity will help to clear the respiratory tract and help the airways well-functioning.

Clitheroe's Garlic

• What’s the difference between Clitheroe’s Garlic and Garlic Powder?
  Both supplements are 100% pure Garlic- however the Clitheroe’s Garlic is dried granules rather that powder, which some horses and owners prefer.

Condition & Shine

• My horse is fizzy, but not up to weight, will Condition and Shine help?
  If you have a highly strung, fizzy type, you will be all too aware that extra hard feed can result in behavioural issues. Feeding a slow-release energy source, such as Condition and Shine will provide your horse with the extra calories needed for weight gain, without making them fizzy or excitable.
• Why add an oil-based supplement gradually?
  It takes horses a while to get their bodies used to using oil as an energy source, so gradual introduction is key. This is because oil is broken down using bile. In humans, the gall bladder stores and releases bile. Horses do not have a gall bladder, as they have not evolved to eat a high fat diet. Instead, the liver produces a constant trickle of Bile. By slowly adding more oil to the diet, the liver can be ‘trained’ to produce higher levels of bile, to allow a higher fat diet to be utilised by the horse.
• Why are Omega Oils good for health?
  "Omega oils are fatty acids which are not made within the body, so they are known as ‘essential’ fatty acids, as in they must be included in the diet. Omega 3 and 6 fatty acids have many roles within the body, so supplying these is very important.
• Why is oil good for performance?
  "The high oil content in Condition and Shine makes it an energy dense supplement, providing high amounts of calories in a small volume (over 2x as much energy is produced from fats as from carbohydrates e.g. cereal mixes). This allows calories to easily be added to the diet, ideal for performance horses already receiving large bucket feeds.
• Why use an oil supplement for weight gain?
  For a horse to be healthy and perform well, they must be at their ideal weight. For poor-doers, this means adding calories into the diet. Traditionally, underweight horses were given lots of cereals to help them to gain condition, but we now know that this can lead to other complications, such as health problems and behavioural issues. Instead, a more health-conscious way to help your horse gain weight is to slowly introduce oil, or an oil based supplement to their diet. This will provide your horse with a calorie dense, slow release source of energy.

C-Plus

• My horse is fussy with new feed, will he eat it?
  Most horses will happily eat C-Plus, especially if it is introduced to the feed gradually. However, if you are worried that your horse may turn his nose up at it, please contact our office to request a palatability sample.
• Will he have a balanced diet with this or do I need to add a vitamin supplement?
  C-Plus is designed to be fed alongside a balanced diet, so you will need to add a vitamin and mineral supplement if the horses diet isn’t balanced already.
• Will it help with coat quality?
  C-Plus encourages your horse to maintain normal shedding and help to keep hair non-wavy and coarse.

Energize

• Does this contain Iron?

  Yes, Energise does contain a small amount of Iron.

• Is it controlled energy or will my horse be really fizzy?

  Feeding Energise isn’t the same as actually adding lots of high energy feed to your horses diet, instead, it helps them to best utilise the energy reserves it is getting from your usual feeding regime.

EquiDermis Plus

• Will this put weight on my horses as he is a good doer?
  EquiDermis Plus is a high oil supplement, and as such it could contribute towards weight gain. If your horse is grossly overweight this may not be ideal, however, if your horse is in good condition and has skin care needs it is worth feeding this.

Extraflex with Rosehips

• Is it suitable for competing under FEI/affiliated rules?

  Joint supplements are allowed under rules- however owners and riders must be aware of any NOPS risks.

• Is there a loading dose?

  We do not recommend a loading dose as we find horses respond well having been introduced on our normal feeding rates.

• What do Rosehips do?
  Rosehips are natural antioxidants and anti-inflammatories that are rich in vitamin C.
• What is the difference between ExtraFlex HA with Rosehips and ActiVet?
  If you are looking purely for a joint supplement then ExtraFlex HA with Rosehips is the better supplement to go for, as it contains more joint health ingredients, and fed at the optimum rate it contains a little more Glucosamine and MSM than Activet. However, if your horse is a little tired and stiff and you are unsure of the cause, Activet is a great option as it supports joints but also muscles, which are often responsible for restricted movement. Additionally, Activet contains Boswellia, a soothing herb that supports the body’s natural response to injury.
• What’s the difference between Extraflex and Flexamine 10:10?
  Flexamine 10:10 is a good value joint supplement containing only Glucosamine and MSM. ExtraFlex HA with Rosehips contains more joint health ingredients and is recommended for older horses, hardworking horses or where there are existing joint problems.

Flexamine 10:10

• What’s the difference between Extraflex and Flexamine 10:10?
  Flexamine 10:10 is a good value joint supplement containing only Glucosamine and MSM. ExtraFlex HA with Rosehips contains more joint health ingredients and is recommended for older horses, hardworking horses or where there are existing joint problems.
• Why would I feed this?
  We recommend feeding Flexamine 10:10 if you are wanting to preserve healthy joints in younger horses, if you wish to feed a vegetarian joint supplement, and for good value scientifically backed joint support.

Fly Formula

• Can I feed garlic with this?

  Garlic is one of the main ingredients of Fly Formula so it is not necessary to feed additional Garlic.

• Can I feed this with Equidermis Plus?

  You can feed Fly Formula alongside Equidermis plus if you are trying to improve skin health and deter flying insects.

• Will fussy feeders eat it?
  Most horses enjoy the herbal blend of ingredients in Fly Formula, especially if it is introduced to the diet slowly. However, if you are worried that your horse may not eat this, then please contact our Customer Services team who would be delighted to send out a palatability sample for your horse to try.

Gastric Comfort

• Does it contain a probiotic?

  No, Gastric Comfort is aimed at helping the stomach, not the hind gut. If you want a probiotic supplement look at BioPro or YeaSacc.

• How long should it take to see if it is working?

  Some horses show relief very quickly while others may take a little longer. We recommend you feed twice a day for 4 weeks to fully see how your horse will respond to Gastric Comfort.

• How should I feed it to my horse?

  Gastric Comfort should be fed at least twice a day, and could be fed three times if necessary. The supplement should be fed with a dry feed or added to soaked/wetted feed immediately prior to serving. This should not be fed in the same feed as medication as it may compromise the horse’s ability to absorb it.

• Is this safe to feed long term?

  Yes, A lot of horses are fed Gastric Comfort indefinitely.

• My horse fidgets when girthing up could this help?
  The answer depends on what is causing the fidgetiness! Providing the saddle fits, the girth is correctly positioned and tightened, and the horse is correctly trained, girthiness can be a sign of gastric issues, in which case, Gastric Comfort should help.

Hardy Hoof

• How long does it take for Hardy Hoof to work? I have been feeding this for a month and my horses hooves are still cracked?

  Nutritional support can only help with any new hoof growth, not repair the existing hoof wall. Hooves usually grow at a rate of 6-10mm per month, although this does vary, and so it will usually take 8-12 months for the hoof wall to grow down from the coronet band to where the toe touches the floor. As such, we recommend feeding Hardy Hoof for at least this length of time.

Herbalicious

• Can these be fed to horse on a restricted diet?

  Yes, within reason. If you are sensible and only feed one or two treats a day it won’t do any harm

Hormonease

• How long do I have between seasons?

  If the mare is not covered, or is covered unsuccessfully, hormonal changes reverse the changes to the uterus, and start the cycle again. You should have 15 days where your mare is not in season before the whole thing starts again!

• How long do seasons last for?

  During the cycle the mare is typically in season for 5-7 days, and behavioural issues may become apparent as the ovarian follicles increase in size and higher levels of oestrogen are produced. The rise in oestrogen levels triggers the mare to release an egg, which usually happens during the last 2 days of oestrus. Once the egg is released, the mare starts producing more progesterone, the hormone which prepares the uterus for pregnancy. This stage is known as diestrus. At this point, the mare will no longer be receptive to the stallion, and flirty behaviour should end!

• My mare is a pain all year round- and it doesn’t seem to be affected by seasons, should I feed Hormonease?
  To check to see if your mare’s behaviour is dictated by season, try keeping a diary to show you any patterns. If the behaviour is worse on days 3-5 of the season, and this occurs on a 3-weekly basis, it is likely that hormones are causing the bad behaviour, and we recommend that you give Hormonease a try! If, however, the behaviour doesn’t seem to be cyclical, and you want to feed something that may help, we recommend you opt for Steady-Up Advance, our fantastic calmative.
• When should I feed Hormonease?

  The gestation period for a horse is 11 months, so the mare doesn’t cycle over the winter to avoid having a foal during the months where weather is likely to be bad. Most mares will start cycling in the early spring, typically in March/April, and this will continue throughout the summer until October or November.
  
  This cycling is largely dependent on daylight hours, and mares can also be affected by artificial lighting, which can be used to bring them into season. For most mares, if you start feeding Hormonease in February it will help them through the more difficult first cycles of the year- we then suggest feeding until November, when your mare’s seasons should have ended. If your mare is stabled where there is artificial lighting, or keeps cycling over the winter, you can keep feeding Hormonease all year round. "

• Why does my mare misbehave when she is in season?
  Changes in hormone levels during oestrus can have a very negative impact on your mares behaviour, with them displaying clear signs of being in season and changes in personality. Some of these issues, such as raising the tail, urinating frequently, and ‘winking’, represent the mares desire to breed, showing the males that she is receptive to their advances. These behaviours are usually coupled with a lack of concentration, and your mare being less willing to co-operate- her mind is on other things!

Immunocharge

• Does it contain Iron?

  There is no added iron in Immunocharge.

• How long should I feed Immunocharge for?

  ImmunoCharge should only be fed for a maximum two months at a time. After this, give your horse a month without the supplement before resuming feeding if necessary.

• My horse seems a bit low in himself would this help?
  if there is no obvious reason why your horse is a bit down, and the vet isn’t overly concerned about the horse, then it may be worth feeding a course of ImmunoCharge to help bring your horse’s sparkle back!
• Why would I feed this?
  Immunocharge has been designed to help to support your horse Immune system, and is a good supplement to feed rescue horses, horses that have previously had poor nutrition, or horse that are looking a bit dull.

Liver Aid

• As well as LiverAid, what else should I feed my horse who needs additional liver support?

  A diet relatively low in protein (under 10%), low in oil and fat, using starch as an energy source is recommended. For more help with your horse’s diet please call us or use the online chat available. Ideally, food should be split between 4 – 6 smaller meals fed at regular intervals. This helps with those animals with reduced appetite as it does not over-face them with large feeds, and it helps to maintain blood glucose levels between meals to ensure that the liver is not overworked

• Can I feed it to horse that may or may not have liver damage?

  There is no reason why you can’t feed LiverAid to a healthy horse, so if you are at all concerned about the health of your horse’s liver, LiverAid is a great supplement choice

• My horse needs liver support, but already gets a balanced diet- can I still feed this?
  LiverAid is a vitamin and mineral supplement, so should not be fed if your horse is already getting a balanced diet. Maybe you could look at Feeding Milk Thistle seeds, or using Formulate to get the best supplement for your horse’s needs.
• What is Milk Thistle Extract?
  Milk Thistle seeds contain active compounds that help support a healthy liver. The compounds are commonly referred to as Silymarin. The extract used in LiverAid is a potent source of the active part of the seeds and is 70% Silymarin, requiring less actual Milk Thistle to be fed, and providing an alternative to feeding the whole seeds.
• Why is LiverAid Iron free?
  Iron is a mineral that is stored in the liver, and any extra supplementation makes the liver work extra hard. Iron deficiency is rarely a problem in horses, as it is usually abundant in UK soil, meaning that forage and cereals will often supply the horse more than enough iron than is needed on a daily basis. For horses that require a special diet to give their liver the utmost support, is recommended that there is no additional iron added to the diet.

Mare & Youngstock Balancer

• What age should I feed the young stock on this till I change them onto Original Balancer or Benevit Advance?
  Youngstock up to 18 months old can be fed Mare and Youngstock Balancer
• When should I start feeding Mare and Youngstock balancer to my pregnant mare?
  Mare and Youngstock Balancer is designed to be fed in the last 3 months of pregnancy and through lactation.
• When should I stop feeding it to my mare after foaling?
  When your mare stops lactating you can switch from Mare and Youngstock balancer to an alternative vitamin and mineral supplement.

No Fill

• Can I feed this with a joint supplement?

  Yes, No Fill can be fed alongside any of the joint supplements in the Feedmark range.

• What’s this for?
  No Fill is a supplement designed to support the lymphatic and circulatory system to help horses that get filled legs when standing in.

Opti Muscle

• Difference between ActiVet and Opti Muscle?

  ActiVet does contains ingredients that help with muscular health and relaxation, however, for optimum muscle health Opti Muscle is the best supplement to feed, as it contains more ingredients and at higher levels.

• Will this help horses with long term muscular issues?
  Horses with ongoing muscular problems can certainly benefit from correct nutritional management- usually a low starch and high fibre diet is beneficial, and providing vitamin E and Selenium is advisable. B-vitamins and magnesium, the other ingredients within Opti Muscle, also contribute to muscular health.
• Will this help improve topline?
  Opti Muscle provides nutrients that aid muscular health and so are necessary for muscle development, so alongside a diet providing enough quality protein and correct exercise this supplement can aid the build-up of muscle.

Original Balancer

• Does it contain a probiotic?

  Yes, Original Balancer contains YeaSacc1026 at the recommended level.

• Does this contain everything my horse needs to stay healthy?

  Original Balancer contains 25 vitamins and minerals alongside a probiotic and ingredients that help build muscle. It is designed to be fed alongside a forage based diet to ensure that your horse is receiving all the basic nutrients that they need. You may choose to supplement to help with specific issues that your horse has and this will require additional products.

• What’s the difference between this and Benevit Advance?
  The vitamin and mineral content of Benevit Advance and Feedmark’s Original Balancer are the same, however the Original Balancer also contains a live probiotic yeast, and ingredients which contain amino acids to help build up muscle. As a general rule- the Benevit is the best supplement for good doers or horses that have no other issues, while we recommend the Original Balancer for older horses, horses needing to gain condition or horses needing digestive support
• Will it help improve topline?
  Yes, Original Balancer contains ingredients soya and whey powder, which are rich in natural amino acids, the building blocks of protein, which is necessary to build muscle. Feeding Original Balancer alongside a correct exercise routine will help to build muscle and topline.

Precision & Focus

• How will this help keep my horses focused and calm?

  This supplement contains Magnesium and B-vitamins to support the nervous system and encourage calm and focused behaviour.

• Is it suitable for competing under FEI/affiliated rules?

  There is nothing in the formulation of this product that is banned or prohibited under rules. However, riders and owners must be aware of NOPS risks.

• Is Precision and Focus balanced or do I need to feed a vitamin and mineral supplement as well?

  This supplement is designed to be fed alongside a balanced diet, so if your horse is not receiving the full recommended amount of a hard feed you should add in a vitamin or mineral supplement.

• Is this only suitable for competition horses?

  Precision and Focus was originally developed for horses that compete, however, it can be fed to any horse, and is especially useful for horses that are being fed numerous supplements.

Prolamin

• The serving size is tiny, is this a complete feed?
  Yes, fed at the advised rate Prolamin supplies your horse with all the vitamins and minerals that your pony will need- it is very condensed so as not to supply any additional calories.
• Will this improve hoof quality?
  The herbal part of this supplement helps to keep regular blood flow to the hoof and so encourages the hoof to stay healthy, and the pelleted part keeps the diet balanced, which is vital for hoof quality. However, for additional support and to help encourage growth, please look at Hardy Hoof.

Replenish

• Can I feed too much Replenish?

  If you feed as recommended then no. If your horse doesn’t need the electrolytes, then they will be excreted out.

• Don’t you just feed electrolytes just before and after competing/strenuous work?

  No- for a few reasons! It takes a long time, rather than one day, to correct an electrolyte deficiency, and if your horse is fit enough to compete then it is likely that they are in pretty hard work, and will be losing electrolytes through sweat on a fairly regular basis. Additionally, if your horse is not used to electrolytes, it could put your horse off their feed- not ideal prior to competition.

• Is this only for horses that are in hard work?

  Nearly all horses, whatever the work load, will benefit from electrolytes, as most diets are deficient in sodium, a major electrolyte.

• My horse has a salt lick- do they really needs daily electrolytes as well?
  Yes! It is a common misconception that horses will self-regulate their nutrient intake if they have free access- but this is now not thought to be true.
• When would I feed this to my horse?
  If your horse is in regular medium to hard work then Replenish should be fed daily to avoid electrolyte deficiencies.

SarVoid

• How long will it take to work?

  This varies from horse to horse- some react within weeks while other need a few months.

• What is the difference between SarVoid and Turmeric?
  SarVoid does contain Turmeric, but this is alongside a mixture of ingredients to boost skin health, help to support the immune system and also to help with lumpy growths.
• Will the Sarcoids disappear?
  In The majority of cases, the blemishes will worsen and then fall off, leaving clear skin.

Settelex

• My horse wind sucks and cribs, could this help?
  Yes, Settelex was launched to help with these issues, and there was a study undertaken to show the efficacy of the supplement.
• What’s the difference between Settlelex and Gastric Comfort?
  These supplements are similar; however, Gastric Comfort contains more ingredients.

Slim Aid

• Is this a complete Vitamin and Mineral Supplement?

  Yes, fed at the advised rate SlimAid supplies your horse with all the vitamins and minerals that your pony will need- it is very condensed so as not to supply any additional calories.

• Is this suitable for good doers that struggle to keep the weigh off?
  This supplement is suitable for most horses and ponies, and is particularly useful for overweight equines as it is so condensed, so the horse is getting very few unneeded calories, even compared to normal light balancers.

Stamina & Endurance

• How will this help keep my horses focused and calm?

  This supplement contains Magnesium and B-vitamins to support the nervous system and encourage calm and focused behaviour.

• Is it suitable for competing under FEI/affiliated rules?

  There is nothing in the formulation of this product that is banned or prohibited under rules. However, riders and owners must be aware of NOPS risks.

• Is Stamina and Endurance balanced or do I need to feed a vitamin and mineral supplement as well?

  This supplement is designed to be fed alongside a balanced diet, so if your horse is not receiving the full recommended amount of a hard feed you should add in a vitamin or mineral supplement.

• Is this only suitable for competition horses?

  Stamina and Endurance was formulated with horses that compete in mind, however, it can be fed to any horse, and is especially useful for horses that are being fed numerous supplements- such as electrolytes, pre and probiotics and joint supplements.

Steady-Up

• Can I feed this alongside instant calmers like Calming Treats?

  Yes, it is fine to feed Steady-Up daily then ‘top up’ with an instant calmer for extra stressful situations.

• Difference between Magnesium and Steady-Up?

  For some horses just feeding Magnesium on its own is enough to help de-stress. Steady-Up contains 2 types of magnesium for optimum absorption, and also contains b-vitamins, brewer’s yeast, and calming herbs Chamomile and Lemon Balm.

• My horse is fed Steady-Up at the moment. I am moving yards and want to do all I can to help them stay calm- can I feed extra Steady-Up?
  For short periods you can feed Steady-Up at twice the recommended level for added calm.

Veteranaid

• Is this only for elderly horses?

  While aimed at elderly horses, Veteranaid is good for all horses and ponies, and can be used to boost health or as a detox.

Vitasel-E

• How does this help breeding mares in preparation for stud?

  Vitamin E and Selenium help to optimise fertility and also can raise immune status of the mare, which can be passed on to the foal via her milk.

• My grazing is poor and is deficient in Selenium should I feed this?
  If your horse is grazing deficient grass then it is advisable to feed either a vitamin E and Selenium supplement or a broad-spectrum vitamin and mineral supplement.
• My hay is made on Selenium deficient soil, would you recommend that I feed Vitasel-E alongside?
  If your hay is made from Selenium deficient grass then it is advisable to feed either a vitamin E and Selenium supplement or a broad-spectrum vitamin and mineral supplement.
• Should this be added to my horse’s diet, which is high in oil?
  If you are feeding a lot of oil it is advisable to add antioxidant vitamin E to the diet to help neutralise free radicals released when the body metabolises the oil.

Zerobute

• Do I feed this in place of a joint supplement?
  You can feed Zerobute alongside a joint supplement for maximum comfort and mobility for your horse.
• Is it suitable for competing under FEI/affiliated rules?

  No. Zerobute contains Devil’s Claw and Meadow Sweet, which are not allowed under competition rules.

Boswellia

• My elderly horse seems to struggle walking out of her stable in the morning- is this a good supplement to help?
  Depending on the reason for this, Boswellia could help. If the horse has got filled legs, we would suggest NoFill, but if legs look normal then Boswellia could help to keep the horse more mobile.
• My pony has loose droppings, could this help?
  Boswellia is thought to help support correct digestive function and can help to firm up more liquid droppings.

Celery Seeds

• I don’t like feeding my horse anything synthetic, is this a good option to help my older horses joints?

  Celery seeds are warming, and so can help to keep creaky older joints more supple. You can also look at feeding Omega Oil, Rosehips, Yucca, Meadowsweet, Turmeric, Boswellia and Devil’s Claw as natural supplements to support the joints and keep your older horse comfortable.

• My trainer recommended feeding this to my fizzy mare, why would this help her?
  Celery Seeds are thought to have a calming influence on horses, and are a useful herb to soothe the digestive system, which can also encourage your horse to relax.

Chamomile

• My horse has anxiety issues and exhibits very nervous behaviour. Would this help calm him, like it does for humans?
  Yes! Chamomile is a great herb for relaxing and destressing anxious horses and ponies. We include Chamomile in our great calmative Steady-Up Advance, which can be a better option in these situations, as this contains a combination of ingredients to help battle tension.

Chastetree Berry

• I have a very hormonal mare, would this stop her coming into season?

  Chastetree Berry won’t stop your mare coming into season, but it can help to maintain more stable hormone levels through oestrus, which will keep behaviour more settled. For the best support for hormonal mares we recommend that you look at Hormonease.

• My gelding is riggy, and at times his behaviour is very stallion like, is this only used for mares, or can it help geldings too?
  Either on its own, or as an ingredient in the main range product Hormonease, Chastetree Berry can help to maintain normal hormone responses, and can be fed to riggy geldings as well as hormonal mares.
• My pony struggles to shed his winter coat, I was told this supplement could help?
  For older horses and ponies that may struggle with coat loss, this herb can help to maintain normal shedding patterns. In many cases, C-Plus may be a better option.

Cider Apple Vinegar

• Is this safe to feed all year round, or is it just a spring tonic after the winter months?

  It is safe to feed Cider Apple Vinegar all year round- many people feed this long term for all round good health and vitality.

• My friend uses Cider Apple Vinegar externally to help keep her horse’s hooves healthy and she sometimes adds it to water she is washing her horse down in- is this the same stuff?
  Yes, you can feed this or dilute it and use it externally for various reasons, including to help keep the hooves and skin healthy!

Cinnamon

• I have seen this as an ingredient in a few supplements and balancers that are aimed at overweight horses. Why would this be?

  Cinnamon is known to help maintain healthy blood sugar levels, and this in turn can help to avoid excess fat storage. While this will help with weight loss, the most important things to consider if you want your horse to lose weight is to increase exercise (calories burnt) and reduce the energy intake (calories fed).

Clivers

• Why are Clivers good for the horses’ coat?
  Clivers are high in silica, an important mineral that helps to strengthen hair and coat.

Comfrey

• My horse is on box rest due to a silly moment racing around his field, can comfrey help with this?
  Comfrey has been used for centuries to help aid recovery. It is particularly useful to promote healing of bone, tendons and ligaments.

Dandelion Roots & Leaves

• Since feeding Dandelion Root my horse’s bedding seems wetter, why is this?
  Dandelion encourages the horse to drink, which helps to flush out the kidneys and urinary tract, so extra urination is to be expected!

Devils Claw Root Powder

• Can I feed this when I compete under rules?

  Devil’s Claw is not allowed under competition rules and should not be fed for at least 2 weeks prior to competing.

• Is it safe to feed this when my horse has gastric issues?

  It is not recommended to feed Devils Claw to horses with gastric problems, as it is thought to increase stomach acid production.

• My horse seems to have both muscle and joint issues: is this what you would recommend or would Activet or Boswellia be a better option?
  For joint and muscle support we would recommend feeding ActiVet.

Echinacea

• My horse seems a bit out of sorts, nothing is obvious, but she seems a bit run down, could this help?
  If your horse has been checked by a vet, and is at a healthy weight and on a balanced diet, you could try feeding Echinacea, or ImmunoCharge from our main range to see if this will perk your horse up a bit.

Fennel Seeds

• Can Fennel be fed to pregnant mares?
  No, but once the mare has foaled, adding Fennel to the diet can encourage milk production.
• Can Fennel help my bloated, gassy horse?
  Fennel is very helpful for gassy and uncomfortable horses. Another herb that can help with this is Yucca.
• I need to stimulate appetite but my horse dislikes traditional Mint or Fenugreek would this help?
  Fennel is an appetite stimulant, and most horses like this flavour. If your horse is really fussy you can contact us for a palatability sample.

Fenugreek Seeds

• I can’t get my horse to eat, could this help?

  In certain taste preference studies, Fenugreek has been shown to be one of the horse’s preferred flavours, so in many cases Fenugreek seeds will tempt your horse to eat. If you are trying to mask a particularly unpleasant taste/smell in your horses feed you may want to look at Fussy Feeder.

• My horse is very underweight and doesn’t want to eat, would this help?
  Traditionally, these were fed as a conditioning aid- they help to increase appetite, and are high in protein to help support muscle build.

Fussy Feeder

• Can Fussy Feeder be fed long term?

  Yes, Fussy Feeder can be fed for as long as you need it!

• How would this encourage my horse to eat more?

  Fussy feeder delivers Mint, Linseed and Fenugreek, which are all highly palatable, and addition of a mint scent helps to mask any unpleasant additions to the feed bowl.

Garlic Powder

• I thought horses couldn’t eat garlic?

  Garlic, fed at high doses can cause health implications. However, you would need to feed garlic in a much, much larger quantity than we suggest. Fed at the rates advised by Feedmark, garlic has multiple health benefits and is safe to feed. Please note that any supplement can be harmful if fed at rates above the recommended daily amount.

• What’s the difference between this and the Clitheroe’s garlic?
  Both products are 100% pure garlic. The Clitheroe’s garlic is granules, whereas this is powder! Meadow blend garlic powder is a cost-effective way to add garlic to your horse’s diet.

Hawthorn

• My horse loves eating the Hawthorn tree at home when she gets chance, is it a good idea to give her this daily?
  Horses are known to self-select, so it may well be that your horse requires the cardio-vascular support offered by Hawthorn- I would definitely try feeding it daily!

Hedge Herbs

• How is this beneficial to my horse?

  Years ago, a lot of horses would have had access to traditional English hedges and could self- select from the range of health-promoting plants available. The majority of horses now do not have this luxury, and so giving them Hedge Herbs provides them with nutrients that support all round good health.

Liquorice Root Powder

• I want to feed this to my horse who is stabled a lot, as I am worried about the dust, would it help?

  Liquorice Root is well-known as an ingredient which supports respiratory health and promotes expulsion of any foreign particles from the airways, so is ideal to feed if you are worried about a dusty environment. If your horse needs a higher level of support, take a look at Clarity, our main range respiratory supplement.

Marigold Flowers

• My horse has a few minor skin grazes, which I want to heal as quickly as possible, can Marigold help?
  Marigold is thought to be beneficial for minor wounds or grazes.

Meadowsweet

• Why can’t this be fed to competing horses?
  Meadowsweet should not be fed to competing horses as it contains Salicylic acid, the active ingredient in Aspirin!

Milk Thistle Seeds

• I’m already feeding LiverAid, is there any extra benefit if I feed Milk Thistles as well?

  LiverAid contains Silymarin- the beneficial extract that is derived from Milk Thistle Seeds, so you don’t need to feed these alongside LiverAid.

• Is this whole seed or a powder?
  This product is whole Milk Thistle Seeds.

Mint

• My horse is a very fussy eater, is it better to feed Fussy Feeder or just plain Mint?
  This is down to each horse’s personal preference- while some horses love Mint others may prefer the combinations of tasty ingredients in fussy feeder. We do offer small palatability samples, so you can call us and have a chat, and we’ll pop a sample in the post to you, to see what supplement will tempt your horse to eat!

Nettle

• I have read that Nettles are rich in vitamins and minerals, do I need to feed a balancer or Vitamin and Mineral supplement?

  Nettles are a good natural source of vitamins and minerals, but they are not a replacement for a balanced diet- ensure your horse is getting the recommended amount of a complete feed, or a vitamin and mineral supplement.

Rosehips

• I have read that Rosehips are rich in vitamin C- how much vitamin C would this provide per scoop?

  One 50ml scoop of Rosehips will supply approx. 13mg of Vitamin C per 50ml scoop.

Seaweed

• If I feed Seaweed, will it provide all the essential vitamins and minerals needed for daily functioning or should I supplement with a balancer?

  Seaweed is rich in certain nutrients, but just feeding Seaweed won’t provide a balanced diet- ensure your horse is getting the recommended amount of a complete feed, or a vitamin and mineral supplement.

Slippery Elm

• Can this be used externally too?

  Slippery elm can be useful as a poultice

• My horse seems to have digestive issues, would this be the best supplement to feed?
  Slippery Elm certainly can help ease digestive gripes, as it is rich in mucilage, which forms a soothing gel once ingested.

Spirulina

• I have heard that Spirulina can absorb toxins such as metals from its surroundings, which can be dangerous for the horse?

  If you buy from a UFAS assured company such as Feedmark you can rest assured that we only buy from suppliers with equally strict quality control, and the Spirulina we use is grown in a controlled and monitored environment. Even though we know our Spirulina is of the highest quality, we still periodically send samples to be tested for any contamination.

• What is the difference between this and EquiTop Myoplast?
  Equitop Myoplast is 40% spirulina, coated in 60% sugars. It is therefore better for your horse, and also much better value for money to feed straight spirulina.
• Will this help to build up muscle?
  A correct exercise regime, as well as a diet which supplies the necessary nutrients to build muscle are both necessary for this. From a nutritional standing point, the horses diet needs to supply them with ample energy, as if your horse is not receiving enough in their diet they will actually start to break down muscle in order to generate some energy. Muscle is made of protein, and so, in addition to the correct energy levels, the horse must be provided with enough amino acids (the building blocks of protein) in order for muscle to build. For this reason, to build muscle you must provide your horse with a balanced diet, and if they still need a bit more help, we suggest feeding Spirulina (approx. 65% protein) or Linseed (approx. 20% protein) to help provide protein in the diet.

Turmeric

• Do I need to add Black pepper with this Turmeric?

  No- our Turmeric comes with BioPerine, a standardised black pepper extract already added!

• Why do you recommend to feed oil with this? And what type of oil?
  You don’t need to feed Turmeric with oil for your horse to see the effects- however, if you wish to feed Omega Oil, which also supports mobility and skin health, you may add to the effect of the Turmeric.

Yucca

• My horse seems very bloated especially after being at grass, would this make him more comfortable?
  Yucca is a brilliant plant to feed to horses that are a bit gassy or bloated! It can also help with flatulence!

Misc. Items FAQs

• I regularly order a supplement, but this time it looks a bit different than it has done before, should I worry about this?

  Due to natural variation of ingredients, the colour, smell and texture of problems can vary from batch to batch. However, if you are at all worried about the supplement you have received please do call our customer services team on 0800 585525 and they can help you to identify the product.  

Rock Salt Lick

• Do I need to feed electrolytes if I give my horse a salt lick?

  Having free-choice salt means your horse can help themselves to vital salts. However, most horses will not consume enough to replace body salts lost by working, so we recommend feeding an electrolyte too.

• These say they contain vitamins and minerals- can I feed this instead of a supplement?
  A rock salt lick is not a replacement for a balanced diet! These contain very small amounts of certain minerals, but no vitamins! You also don’t know the quantities that your horse will eat, to ensure perfect health for your horse, we recommend feeding a vitamin and mineral supplement.

Agility

• Can I feed this to my pregnant bitch?

  We recommend that you don’t feed this to pregnant bitches, due to the possible action of some of the ingredients.

• What age can I feed this from?
  You can feed this from any age if your dog needs additional help to stay active.
• What’s the difference between Agility and the K-9 Activet?
  Agility is a combination of ingredients that are known to support with mobility and to keep older dogs more comfortable. K-9 Activet supports the joints and muscles and helps to keep them healthy for as long as possible.

Calm-a-Pet

• Can I feed this to my pregnant bitch?

  No, we don’t recommend feeding this to pregnant bitches, as some ingredients may have adverse effects.

• Could I feed this to my working dog to calm them down - it won’t make them lazy or reluctant to work?

  Feeding calm a pet will encourage your dog to calm down and hence allow them to listen to you more. It won’t affect work drive or enthusiasm!

• My dog gets very anxious when I leave her alone, could Calm-a-Pet help?
  Many of our customers do feed Calm-A-Pet to dogs that suffer from separation anxiety, and feel it really helps to keep their dogs happier and calmer.
• My dog is petrified of bangs and firework night is approaching and I want to feed Calm-a-Pet to help keep my dog relaxed. When should I start feeding it?
  Any supplement takes a few weeks to get into the system, so I would suggest that you start feeding this at least 3 weeks prior to fireworks starting.

K-9 Activet

• Can I feed this to my pregnant bitch?

  We recommend that you don’t feed this to pregnant bitches, due to the possible action of some of the ingredients.

• Can K-9 Activet be fed long term?

  Yes, K-9 Activet has been formulated to give long term support to your dog’s musculoskeletal system.

• What is K-9 Activet for?
  K-9 Activet supports the joints and muscles of your dog and helps to keep them healthy for as long as possible, keeping your dog happy and mobile!

K-9 Defence

• Can this be fed long term?

  K-9 Defence can be fed short term as a tonic to support the immune system. It’s aimed at dogs that are a bit run down, so generally is only used short term, however, it can be used for prolonged periods of time.

K-9 Digest

• Can I feed this to my pregnant bitch?

  Yes, you can feed this to bitches in pup and lactating.

• Can I feed this to my puppy?

  If your puppy has a delicate digestive system you can feed K-9 Digest to help support.

• Can this be feed long term?

  K-9 Digest is suitable for long term use.

• This supplement contains prebiotics, what are they?
  K-9 Digest contains MOS and FOS, which are both prebiotics. Prebiotics preferentially feed the good bacteria in the gut, which encourages population growth and promotes gastrointestinal health.

K-9 Shine

• Can I feed this to my pregnant bitch?

  If your pregnant bitch needs extra skin support then you can feed this supplement through pregnancy and lactation.

• Can this be fed long term?

  Yes, K-Shine can be fed long term.

• My dog has scurfy skin and her coat is dull, would this help?
  K-9 Shine is a high-oil supplement that helps to keep the skin and coat healthy, so should help to improve coat shine and reduce dry, scurfy skin.

Customer Service

• How do I order from you?

  Ordering is simple; either call us on our Freephone advice line 0800 585525 or place your order at www.feedmark.com Supplements are all freshly packed to order and dispatched within 3-5 days via Parcelforce. During busy times there may be a delay to your order.  For priority dispatch and Next Day Delivery please select the Fast Delivery option at checkout. Delivery to remote parts of the UK such as Scotland may take slightly longer.

• How do I return items?

  If you need to return a product you have purchased, please fill out the form found on your account. Go to 'My Orders' then select 'Return/Complaints'. To receive a credit or refund, please return the product as it arrived; unopened and with adequate packaging. Upon receipt of the product, we will issue a credit or refund for the total cost of products returned, provided they arrive in their original condition. Unfortunately, we cannot issue a refund for opened or partially used items.

  Return Address:

  Feedmark Ltd, St Cross South Elmham, Harleston, Norfolk, IP20 0NY

• How long do I have to return an item?

  We must receive the returned product within 30 days of purchase for a refund to be given. Please contact us to inform us you wish to return the product before sending it.

• I want to change my order or add a product to it, how do I do this?

  If your order has not been dispatched and you wish to change the items or add additional products, you will be able to do this by telephoning 0800 585525. We recommend that you do not add items or change orders via email, as we may not see the email before your parcel has been dispatched. You are unable to add or change items after your parcel has been dispatched.

• My order has arrived damaged, what do I do?
  In the unlikely event that any of the items in your order are damaged by the courier, please contact us immediately. Please email photos of the damaged items and packaging to [email protected] so we are able to claim from our couriers. Please keep any damaged items in their original packaging, as the courier may need to inspect the parcel. Alternatively, we may arrange collection. Please report any damages within 48 working hours.
• My order has not arrived, what should I do?
  Please check with your neighbours and in your “safe place” to see if the parcel has been left. If your order has been sent via a courier please contact us by phone or email and we will track the order for you.
• What should I do if my horse doesn’t eat it?
  When feeding your horse a new supplement we always advise to introduce it very slowly. You might need to do as little as a pinch at a time and splitting it between different feeds is a good idea if you can.
• When are you open?

  We are open Monday to Friday from 8.30am to 5pm exluding Bank Holidays. You can contact us on our freephone advice line 0800 585525, by emailing [email protected], or via live chat at feedmark.com.

   

• When should I receive my delivery?

  All orders placed online or by the telephone are dispatched within 3-5 working days via Parcelforce.  Alternatively you can choose Fast Delivery at checkout for next day delivery on orders placed before 3pm.